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How norte88 Handles Your Personal Information

Your account data and payment details — including anything tied to your DANA, OVO, or GoPay transactions — are handled with clear rules, not guesswork. This page tells you exactly what we collect, why we collect it, and what you can do about it.

Account data transparencyDANA, OVO, GoPay transaction data coveredYour rights, clearly statedContact path for data requestsApplies where local law permits
norte88 How norte88 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We have built the account and data layer around four areas: how we secure what you share, how long we keep it, how cookies function on the platform, and who you contact to make changes. Each of these is a real operational commitment, not a policy checkbox.

Account Security

Your account is protected by SSL encryption and session-based authentication. OTP verification is required on login and on sensitive account changes to prevent unauthorised access.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies from third-party networks are placed without your consent.

Data Retention

Account data is held while your account remains open. Once an account is closed, we retain only what our legal obligations require, then delete or anonymise the rest.

Requesting Changes

You can ask us to correct, export or delete your personal data at any time. Submit your request via live chat or email with your registered account details included.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about your data, want to request a correction, or need to know exactly what information we hold on your account, our support team is the direct path. Use live chat inside your account, email us at the address below, or send a message through our official contact form. We aim to respond to all data-related requests within a reasonable period and will confirm receipt so you know your request is in the queue.

Live Chat Open your account, tap the chat icon, and connect with our support team directly. Data and privacy questions are handled in the same queue.
Email Support Send your data request or privacy question to our support email. Include your registered account email so we can locate your record quickly.
Contact Form Use the contact form on our site to submit a formal data request. Select the privacy category so it reaches the right team without delay.

Privacy Questions We Hear Most Often

These are the questions we get most from account holders in Indonesia about how their personal data is managed on norte88.

We collect your name, email, contact number, and device data. If you link DANA, OVO, or GoPay, those wallet identifiers are recorded against your account for transaction processing.

Your e-wallet data is used only to process your deposits and withdrawals. We do not sell or pass your payment information to third-party marketers under any circumstances.

Yes. Contact us via live chat or email with your registered account address. We will compile and send your data record within a reasonable timeframe after verifying your identity.

Send a deletion request through live chat or the contact form. We will close your account and remove personal data, retaining only what legal obligations require us to keep.

We use session and preference cookies. You can block or clear cookies in your browser settings, though doing so may affect how the lobby and your session behave on return visits.

We hold your data for as long as your account is active. After closure, retention covers only what our legal obligations require — the rest is deleted or anonymised promptly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.